Shipping

At Central Coast Soap Supplies (CCSS) we provide the best possible shipping rates for our customers.
Our shopping cart calculates the dead weight and cubic size of your order and provides a fastway and sendle quote.
The cart does not always show the cheapest rate first so please be sure to check both prices before continuing.
Most of the time the shopping cart gets the freight calculation right, but when it doesn’t, we will refund the difference back to the customer.

Most of our orders are sent by Fastway Couriers, but we sometimes use sendle, transdirect, pack & send or CouriersPlease. If you have a preference for (or against) a particular courier please let us know (additional fees may apply if your choice of courier is more expensive than our quoted freight cost). You are welcome to send your own courier.

We usually ask for a signature on delivery. This covers you (and us) against loss in the case of delivery to the wrong address. If you request that your parcel be left at a certain spot (front door, carport, verandah etc) we will honour that but please be aware that you will bear the responsibility of any lost or stolen parcels.

Big Orders (Shipments over 25kg)
Parcels over 25kg cannot be calculated by our shopping cart because the maximum weight for one carton is 25kg and the cart is unable to split orders into multiple cartons. For shipments over 25kg please contact us for an obligation-free freight quote.

Order Pickup
We are an internet business and do not have a shopfront or showroom for you to browse. If you live locally and would like to pickup an order, please place your order via our website and then contact us to make a pickup appointment time. Please keep in mind that we will require time to prepare your order prior to your arrival. You may pay with cash or credit card upon arrival. We prefer to make our appointments during business hours where possible. Please keep in mind that Fastway parcel delivery within the NSW Central Coast is also very reasonably priced and fast.


Shipping FAQ

Can you ship to PO boxes?
I’m sorry but we cannot ship to post office boxes (PO boxes) because we primarily use couriers (mainly Fastway).

No shipping rate is showing on my order. What should I do?

First check that your suburb has been entered correctly:
* Remove any abbreviations (eg: Biggera Wtrs should be Biggera Waters)
* Fix any typos (eg: Bigera Waters should be Biggera Waters)
* Enter the Suburb name and not the Region name (eg: Biggera Waters should be Biggera Waters and not Gold Coast).
* Check that the postcode has been entered correctly.

Missing shipping rates can be caused by other issues such as
– the order is larger than 25kg or 100L and needs to be split into multiple cartons.
– cookies are disabled on your browser.
If your suburb is entered correctly and there is still no shipping amount showing, simply place your order as a “pickup” order and then email us at ccss@dodo.com.au and request an invoice for shipping.

The shipping rate seems too high. Is it correct?
If you believe that the shipping rate is too high, please contact us at ccss@dodo.com.au and we will calculate your freight manually. We offer low national rates for parcels 5kg or less. Parcels weighing over 5kg will be determined by your location. The sending of 25kg or more to rural and remote areas is the most expensive service.

Rush Handling
Please note that we require 2-3 business days handling time to process orders. Any estimates shown on the shipping page refer to the number of days required by the courier to deliver the parcel in addition to our handling times. If you require RUSH handling please contact us, and we will provide a same-day packing service for a fee of $20.

Can you send dangerous goods?
We are able to send flammable goods through our courier but we are unable to send corrosives including sodium hydroxide and potassium hydroxide.

Estimated Shipping Times

Adelaide 3 to 4 days
Albury 2 to 3 days
Bendigo 2 to 3 days
Brisbane 2 to 3 days
Cairns 3 to 4 days
Canberra 2 to 3 days
Central Coast 1 day
Coffs Harbour 1 to 2 days
Geelong 2 to 3 days
Gladstone 2 to 3 days
Gold Coast 1 to 2 days
Hobart 4 to 5 days
Devonport 4 to 5 days
Launceston 4 to 5 days
Mackay 3 to 4 days
Maryborough 2 to 3 days
Melbourne 2 to 3 days
Newcastle 1 to 2 days
Northern Rivers 1 to 2 days
Orange 1 to 2 days
Perth 7 to 8 days
Port Macquarie 1 to 2 days
Rockhampton 2 to 3 days
Sunshine Coast 2 to 3 days
Sydney 1 to 2 days
Tamworth 1 to 2 days
Toowoomba 2 to 3 days
Townsville 3 to 4 days
Wide Bay 2 to 3 days
Wollongong 1 to 2 days
Note: The above timeframes indicate the transit time by our courier.
Please allow an extra 1-2 days of handling time for us to process your order.