Shipping

At Central Coast Soap Supplies (CCSS) we provide the best possible shipping rates for our customers.
Our shopping cart calculates the dead weight and cubic size of your order and provides a fastway and sendle quote.
The cart does not always show the cheapest rate first so please be sure to check both prices before continuing.
Most of the time the shopping cart gets the freight calculation right, but when it doesn’t, we will refund the difference back to the customer.

Most of our orders are sent by Fastway Couriers, but we sometimes use sendle, transdirect, pack & send or CouriersPlease. If you have a preference for (or against) a particular courier please let us know (additional fees may apply if your choice of courier is more expensive than our quoted freight cost). You are welcome to send your own courier.

We usually ask for a signature on delivery. This covers you (and us) against loss in the case of delivery to the wrong address. If you request that your parcel be left at a certain spot (front door, carport, verandah etc) we will honour that but please be aware that you will bear the responsibility of any lost or stolen parcels.

Indicative Rates (1/8/2018)

Small Parcels Australia Wide (Fastway)
500g = $8.00
1kg = $9.00
3kg = $12.00
5kg = $15.00

Large Parcels
Parcels over 5kg and under 25kg will be sent by Fastway or Sendle and is calculated by the shopping cart based on weight and location. If the cost seems too high please contact us for an obligation-free freight quote.

Bulky Parcels (Shipments over 25kg)
Parcels over 25kg cannot be calculated by our shopping cart because the maximum weight for one carton is 25kg and the cart is unable to split orders into multiple cartons. For shipments over 25kg please contact us for an obligation-free freight quote.

Indicative Pricing for 25kg Cartons:
Central Coast NSW, Newcastle, Sydney & Wollongong costs $15
Most interstate metro areas cost $28.
Most regional and rural areas cost $45.
Remote areas may incur higher charges.

Shipping FAQ

Can you ship to PO boxes?
I’m sorry but we cannot ship to post office boxes (PO boxes) because we primarily use couriers (mainly Fastway).

No shipping rate is showing on my order. What should I do?
This could be caused by a couple of problems so the best thing for you to do is contact us at ccss@dodo.com.au for a manual freight estimate.
Missing shipping rates may be because (a) the system does not recognise your suburb and postcode combination (b) your order weighs above 25kg and requires manual freight calculation (c) your browser does not allow cookies (d) one or more of the products does not have a weight assigned (e) other technical issues.

The shipping rate seems too high. Is it correct?
If you believe that the shipping rate is too high, please contact us at ccss@dodo.com.au and we will calculate your freight manually. We offer low national rates for parcels 5kg or less. Parcels weighing over 5kg will be determined by your location. The sending of 25kg or more to rural and remote areas is the most expensive service.

Can you send dangerous goods?
We are able to send flammable goods through our courier but we are unable to send corrosives including sodium hydroxide and potassium hydroxide. We are able to drop-ship 5kg or 20kg of sodium hydroxide directly from one of our suppliers. Please contact us for details.