Store Policies

At Central Coast Soap Supplies (CCSS) we sell a variety of ingredients, chemicals and equipment required for the creation of soap and other personal care products. Most of our goods require specialised knowledge to handle safely, store correctly, and successfully formulate into personal care products. A knowledge of chemistry may be beneficial.

Privacy
At Central Coast Soap Supplies we take privacy seriously.
We will not sell or provide your information to third parties. Your information will only be used for the purpose of order fulfillment, payment collection and shipping. Should we provide any sales or marketing communication in the future, this will only be by electronic means and you will be given the opportunity to opt out of any such communications. Currently we do not send any sales or marketing emails to our customers and store news is communicated via our Facebook page: www.facebook.com/CCSSsoap/

Shipping
At Central Coast Soap Supplies (CCSS) we provide the best possible shipping rates for our customers.
Our shopping cart calculates the dead weight and cubic size of your order and provides a fastway and sendle quote. Our preferred freight partner is Fastway. The cart does not always show the cheapest rate first so please be sure to check all shipping prices before continuing. For further information and indicative rates please visit our Shipping page.

Order Pickup
We are an internet business and do not have a shopfront or showroom for you to browse. If you live locally and would like to pickup an order, please place your order via our website and then contact us to make a pickup appointment time. Please keep in mind that we will require time to prepare your order prior to your arrival. You may pay with cash or credit card upon arrival. We prefer to make our appointments during business hours where possible. Please keep in mind that Fastway parcel delivery within the NSW Central Coast is exceptionally fast and very reasonably priced.

Payment Options
At Central Coast Soap Supplies (CCSS) we offer the following payment options:

Paypal
Paypal is available via the online store checkout process.
You may use Paypal to pay using a credit card or bank account.
Our Paypal address is ccss@dodo.com.au

Direct Debit
Account Name: Kylie Ann Atkinson
Bank: Commonwealth Bank
BSB: 062-000
Account: 11048663
Reference: Please enter your order number in the payment reference.

Credit Cards
We accept Visa and Mastercard by Stripe in person or via electronic invoice.

After Pay
We accept After Pay via the online store checkout process.
After Pay allows you to pay for your purchase in 4 interest free installments.
Click here for more information on AfterPay.

Zip Pay
We accept Zip Pay via the online store checkout process.
Zip Pay allows you to pay for your purchase via flexible installments, starting from $10 per week.
Click here for more information on Zip Pay.

Returns Policy
In accordance with Australian law we will refund any product that is found to be faulty. We will not provide a refund in the case of customer misuse, “change of mind”, or without evidence that the product is faulty.

Equipment
If any equipment is found to be faulty (dead upon arrival) the customer should contact us and request a return authorisation. No products will be accepted for refund or replacement without a return authorisation. Once your return has been authorised we will ask that the goods be returned to us in original packaging. The product will then be replaced or refunded once we confirm that product is faulty and that the fault is not caused customer misuse, abuse or neglect.

Goods
Due to the perishable nature of our goods (oils, butters, powders, surfactants and foodstuffs) we regret we cannot accept their return. Since we cannot ensure that goods have been uncontaminated and stored properly by the customer, these are not returnable.

For further information please visit our Returns Policy page.

Limitation of Liability
At Central Coast Soap Supplies (CCSS) many of our products are hazardous substances and are classified as dangerous goods. Ingestion or contact with these products may lead to skin irritation, respiratory illness, severe burns, blindness or even death. When a customer places an order with us, it is deemed that customer has accepted the inherent risks of working with these products, including their hazardous properties which may include (but are not limited to) flammability, corrosiveness, inhalable dust or fumes. The customer accepts that any of our products have the potential to combust, burn, stain, melt and otherwise cause harm or damage to humans, animals and objects.

Customers are advised to wear full-body personal protection equipment (PPE) at all times when working with our supplies and to work in a well ventilated area, away from naked flames, small children and pets. We strongly recommend the use personal protection equipment (PPE) including impervious gloves that cover the hands and forearms, protective eyewear, a dust mask (for inhalable fumes and dust), as well as a full-body chemical suit and closed shoes.

In regards to cold process and hot process soap, we strongly advise our customers to run all recipes through a soap calculator before use. We further advise our customers to test the safety of their soap prior to using it on their skin. A ph meter, litmus paper or phenolphthalein may be used for this purpose.

As a service to customers we may offer recipes or ideas regarding the creation of soap or personal care products. While all care is taken, we cannot assume responsibility for the accuracy of the information and the customer accepts that they are solely responsible for their own recipes and creations. We recommend that our customers trial any new recipe, colour, fragrance or ingredient in small batches first.

The customer assumes sole responsibilty for the correct handling, storage and safe usage of any and all products ordered from us including, but not limited to, the use of personal protection equipment (PPE), chemical resistant tools and equipment, as well as a safe working environment.

Central Coast Soap Supplies will not provide any compensation for any direct or indirect damage or consequences arising from the use of our supplies. Likewise we will not provide any compensation for any direct or indirect damage or consequences arising from the use of any finished products that the customer creates using our supplies, whether wholly or in part.